Wait for onhold message

I want a facility to automatically redial a busy number until it answers and then to talk to that person (or on hold message). Do any of your solutions allow for this? Your BroadcastbyPhone doesn’t seem to allow me to take over the call

BroadcastByPhone autodialer can redial a busy number. You can specify the total number of retries also. However, BroadcastByPhone is an autodialer, it will not allow you to take over the phone.

In order to take to the callee (take over the phone), the callee presses a key to have the call transferred to a different phone number or computer. So if this is applicable, you can design a message for the autodialer, and repeat the message “this is John Doo calling, please press 1 to talk to me” while the other side is playing the onhold message. When the touch tone key is pressed, the software will either transfer the call to another phone or to an computer with a screen popup. If the call is transferred to a computer, you can use a computer headset to talk or just use the computer’s speaker and microphone.

To design such an outbound message, you need to use Voicent IVR Studio.

If you would like to listen to the onhold message yourself, you can try to use Voicent AgentDialer, and use the semi-automatic mode to call.