Outbound IVR for choosing a work shift

I would like to know if your software is capable of dialing individuals in a specific order of our choosing and allows those individual to choose an option and have that option displayed and registered. However when the next phone call is made to the next person on the list the option that was chosen previously is no longer available to the next person. This is meant for individuals to choose a shift and when the shift os chosen it will not show as available again. Thank you.

Yes, you can use Voicent software to do what you specified.

1. Dialing in a specific order You will use Voicent BroadcastByPhone Auto Dialer for this purpose. The user interface is a spreadsheet, so it will dial the phone numbers in the order of the spreadsheet row number. The first row gets called first, and then the next.

2. Collect feedback You can dessign a message using the built-in Message Designer, which allows you do specify the meaning of each touch tone key. For example, “press 1 to accept this shift”, etc. The key press will be recorded in the spreadsheet “confirmation” column.

3. Dynamically list the available options for each call This capability is beyond the basic Message Designer, but it can be done using another Voicent Tool called IVR Studio. With IVR Studio, you can design almost any outbound IVR applications you want, in its graphical design environment. However, it does require some minimum programming knowledge for your application. If you have IT staff, then it should not be a big deal to implement this. IVR Studio is an easy to use tool that drastically reduces the complexity of implement such an application. If you do not have IT staff, you could contact our service department or hire someone over the internet.