Automatic email or text article

I need an application that accepts a five digit code, then emails or texts the related article. Can your software do this?

Yes, you can set it up using Voicent IVR Studio. It should be straightforward to collect the 5 digit code. You can take a look at the included sample to see how to collect a password, and then compare that with a file or some entry in a database. There is also a built-in email action, which allows you to send email from your IVR applications.

We currently do not support text messaging. But if you know the person’s mobile phone company, you can utilize the free service offered by the mobile company for email to text forwarding. All you need to do is send an email to a provider specific email address, and the service will forward your email as a text message to the mobile phone.

You could also use a text message service. If you do, as long as they offer a web interface, you can connect that service with your IVR application.