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Automated call to make sure drivers are awake
I am interested in a having a software program call drivers at different times and numbers in the AM to make sure they are awake. If they do not answer then I need it to call or text me. Do you have something like this ? PLease email your response since I do not answer my phone often. Thank you
First, you can use either Voicent Auto Reminder or BroadcastByphone to call drivers. For scheduling calls, AutoReminder is probably easier to use.
The normal operation is wait for someone to press a key, and if you do not receive a key response, the system will just hang up. However, you can use Voicent IVR Studio to change the default behavior. To achieve what you want to do, use IVR Studio to design an application for AutoReminder. In the design,
1. Create a choice element to play an audio message, and at the end ask drivers to press 1 to confirm they are awake
2. Create a child element, play any audio message you want, specify touch tone key 1 as the transition key
3. Create another child element (transfer element) for call transfer, specify “all others” as the transition, and your phone number as the transfer number
Save the design and give it a name. When you specify calls in AutoReminder, select this message as your call message. That’s it.
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