IVR for secure info

Regarding your IVR studio product. Is it possible to prompt for a security question or a piece of information from the call recipient to ensure the survey is being ansered by the appropriate individual? i.e. “Please Enter your birthday or please enter your account number, etc…” and have that information stored in a table, when the information is matched proceed with the survey else discontinue the call

Yes. That is exactly the IVR Studio is used for. The software also contains a few samples that can be used as a starting point for your IVR application. For example, there is a password protected info sample that you can use.

The actual information can be stored in a database or file. The software should be able to handle them both. There are built-in actions for database access, email access, and calling a java program or any executable programs or script.

The easiest way to start is Download the IVR software and give it a try.