Automated eviction phone calls

Our department is currently reviewing software that will allow us to contact plaintiffs on cases so that they can meet with the officers for scheduled evictions. Here are the requirements that I’m hoping your software will allow us to address:

import a call list that comprises of a defendant/tenant’s name, an address, a file number (all numeric), plaintiff’s landline telephone number, plaintiff’s cell number, plaintiff’s email address. From this imported list we’re looking to be able to dial the plaintiff’s number, play a standardized message informing them that an eviction is scheduled at (spoken variables from call list) “street address”, “unit number” for “defendant name” between the hours of “hh and hh” or “hh and hh”.

Ability to confirm receipt of message, talk to an operator or cancel after entering the “file number” as a verification qualifier via telephone keypad tones and prompts. Simultaneous emailing and text messaging to plaintiff’s email and cell. Of course all of the standards such as Multi-Lingual support and reporting of completed calls, cancellations and confirmations with date/time stamps. Please let me know if your software can address these requirements

Yes, this should be relatively easy to setup using Voicent Broadcast By Phone Auto Dialer and Voicent IVR Studio.

You can use Broadcast By Phone for ourbound calls, import you call list with all the columns you described; then you can use Voicent IVR Studio to design your call message, which uses the content of columns as part of your message. You can mix and match the columns and other audio/text prompts. Text will be automatically converted to speech using the available Text to Speech engine.

At the end of the message, you can ask the recipient to enter touch tone key responses, such as the “file number”, or connect to operator, or cancel. The file number entered will be shown in the call status. If you have IT staff, they can do more with IVR Studio, such as verify the file number entered is correct based on records in a database.

The best way to see how these products work is to download the software the give it a try. Once installed, select the Help menu > Product Walkthrough… to learn more about the product usage.