Mitel IVR Solutions

Question regarding integration with Mitel 3300 with IVR callflows and MSQSL integration

Voicent IVR Studio will be perfect to provide simple and complex IVR solutions. IVR Studio is a complete solution of IVR platform with design tools. For simple IVR apps, you can use IVR Studio’s GUI design environment to create an IVR call flow; for complex IVR apps, in addition to GUI call flows, you can use many of the built-in software integration features, such as integration with relational databases, CRM systems, SMTP email servers, web sites, Java programs and libraries, and any external programs and script.

One advantage of using Voicent software is that customers do not need to purchase any additional hardware. All you need to do is to configure Voicent software to use your existing PBX system If your customers are using Mitel PBX systems, they can setup Voicent software by simply creating SIP extensions on their Mitel PBX systems, and then configuring Voicent software to use these extensions. This configuration is feasible regardless of which phone trunk the Mitel Systems are connected. If a SIP trunk is used, Voicent software can also be configured to use it directly, without the PBX system.

Unlike traditional IVR system with physical ports, Voicent ports/extensions/lines are configurable and can be increased easily.

We have a lot of information about IVR applications and development online. We suggest you first download the IVR software and give it a try. The included samples and product walkthrough (under the Help menu) are the best place to get started.

We also encourage you to join our reseller program. We like to work with our partners together for our mutual customers. In addition, we will refer customers to our reseller if we see fit.