IVR app to test extension

Hello Sir/Madam, I been testing the Auto reminder Product. This is the question is from my manager. Can Auto Reminder do about this process?

Dial a specific monitor number:
This number will take Voicent to a menu tree which needs to be navigated.
When the system answers we will want voicent to “play” the DTMF for “3″
This is selecting option 3 in the menu tree
Voicent should then “play” the DTMF for “2 1 4 0″
This is telling the menu tree to transfer to extension 2140
Voicent should play the DTMF for “1″
Confirms to our menu tree to transfer to the given extension
Voicent should then “play” the voicemail monitor test message

Yes, you should be able to do that with Auto Reminder and Voicent IVR Studio. You use Voicent Auto Reminder to schedule and make the outbound call required, and for the call, specify an outbound message that is designed by IVR Studio.

When use IVR Studio to design the outbound application you specified above, you can create the call flow intuitively in the GUI environment. To play a DTMF tone, you can specify the digit needed, select the prompt type, then select it as “DTMF tone”. For details, please see IVR Prompt Type.

You may also need to create some silent audio files, such that it can be played during the time the phone system is playing its menu tree. This way you kind of “pause” the Voicent IVR message and wait for the phone system to present its menus.

In this knowledge base, there are other articles that deals with similar applications. Please browse or search the content for more info.