Checking Active Phone Numbers

Want to get software that will periodically auto dial +/- 20,000 numbers and note (Status Field?) whether telephone number is active or inactive as in the following scenarios:

1.) has been disconnected by phone company (disconnect message, i.e., “This number is no longer in service…”),
2.) in use by internal county employee (voice answer requiring us to play a message “We are testing this phone line…”),
3.) valid telephone number but not activated by our telephone section (“You have reached an unassigned telephone number within…),
4.) active number assigned to one of our internal IVR systems (“You have reached the service response number …”),
5.) and other scenarios.

Like to have the status field updated to reflect these and other possible scenarios as well as play a message if appropriate as in example 2.) above.

Which software package(s) would be required to both note in status the call status for te various and added scenarios as well as respond as appropriate with outgoing messages?

The best product to use is Voicent IVR Studio and BroadcastByPhone products. You’ll need to use IVR Studio to design an outgoing call message that utilize speech recognition, and use the message for BroadcastByPhone outbound calls.

Voicent software can detect 1) disconnected phone numbers. It is turned off by default. To turn in on, open Voicent Gateway, select Setup > Options > Advanced tab, and change the appropriate settings.

Item 3 and 4 types of can be tested using speech recognition. To do that, use IVR Studio to design a message; at the top, create a Speech Command element; then add child element using the expected responses as speech commands. For example, use “You have reached an unassigned…” as a command, so when a call is answered by this message, the software should try to recognize it.

Since Voicent software will first detect whether a call is answered by an answering machine or live human, you need to disable the detection first. To do so, open Voicent Gateway, select Setup > Options > Detection Tab, and select “Most Aggressive”.

In general, the speech recognition should work. However, the accuracy of speech recognition over the telephone line is not a guarantee. You may need to test different commands to improve the recognition rate. In addition, you may try to just test one kind the of telephone numbers per broadcast to simplify the task.