Call apps to access SQL database

I’ve purchased a license for BroadcastByPhone Enterprise System 4-line and I’m trying to implement it for our department needs. I have a few questions: I’d like to know if I can use the program to access a SQL Database for a list of selective contacts to call. I know I can import a .csv file manually but what about reading a database to get the phone numbers from?

No. However, you can utilize the program’s command line interface such that you do not need to manually import a .csv file.

Is it possible for IVR Studio to write to a database based on the response of a person being called, for example to have them press a button to confirm that an automated message was received and have it noted in the database?

Yes. When creating your outbound IVR application for BBP, you can configure a database action in one of its element, such as an element to process responses, to update the database.

Is it possible to generate some kind of report file (or write to a database) listing the outcome of calls made – human response/ voicemail/ incorrect number/ busy signal?

The BBP spreadsheet contains real time call status, so it is a report file by itself. In addition, you can sort the list according to the status column or confirmation column; or you can generate report based on the call updates in your database.

Any help with the answers to these questions would be helpful, as would direction or steps to take if these functions are possible with the IVR Studio and AutoReminder programs.

We recommend you use IVR Studio in you case. The tool is fully integrated with BroadcastByPhone and AutoReminder. Both are outbound call applications, and both have command line interface. AutoReminder is used mostly for scheduling appointments and automating reminder calls.

You will have a better understand of IVR Studio’s capabilities once you go over the tutorial, which is available from the program main Help menu, under product walkthrough.