IVR Studio Transfer Element

we have agents inside the transfer element of IVR Studio like, janders,mhones,krichen and when people press to be transferred, the line drops.

This happens because when you add agents to the IVR Studio transfer element they have to be in a specific format.
This format can be extgp:,ext:,14086651685,or agent:

So in your case you would need to change it to agent:janders,agent:mhones,agent:krichen

Notice: This is case sensitive, if you use Agent instead of agent, it will NOT work!