How to develop an IVR Application (Part III)

Continued from Part II…

Check Call Flow and Deploy

Now you are all set for the whole IVR application. Click the Validate button to check the call flow. Once all errors are corrected, click the Deploy to deploy the application.

Call in to test your application.

Check log file if there is error

If you have unexpected result, please check the log files under:
C:\Program Files\Voicent\Gateway\logs

The log file should give you hint as what caused the error.

Learn More

More information can be found in the IVR Tutorial

I am setting up my IVR Studio and have followed the instructions. After saving I get the following error: Error : (Talk To TTD) No touch tone key is defined. Must have child element. When I check it the “touch tone” key is set at “0″. I am not sure where else to look for a solution. What do I need to do?

The response key (touch tone key) of an element is defined on its child element. So look for (Talk To TTD) element, and if it is a choice element, the choices must be defined on its children.