Transferring a Call Out to a Phone Number then Disconnect as soon as it rings/picked up using IVR Studio

Posted on April 18, 2013 | By Voicent Info

Hello, i have a project that i want to implement using IVR studio, but cannot seem to get to work. I Want to transfer a called out to a phone number then disconnect as soon as it starts to ring (or when they pick up, if i dont have a choice) and this works ok when i put in a number manually, but i want to transfer to a phone number that is stored in a variable. How would i go about doing that ? i tried to put the variable name in the \”Transfer Number\” field on the call transfer object but it errors out.

You will want to store that number you are trying to transfer to in a Voicent variable, and then use that variable inside the transfer element of IVR Studio. Additionally, we have a one time phone support service you can purchase to allow us to remotely log in and take a look at your IVR Design. You can purchase that here.

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR | Tagged , ,

About IVR Studio

Posted on April 18, 2013 | By Voicent Info

I’m verifying the features on the free trial versions and need to determine which of the list of programs concerning the ivr has voice mail boxes; eg one of the programs I’m viewing is unlimited box numeric data prompts; do these programs also have a similar feature and which help index mentions that mail boxes have a unlimited boxes or 30,000 boxes or quantity? how long does a free download last; say i want to view the features for three months is that ok? does the inbound outbound accept payment processing by phone, from numeric digit collections?

The free download has no time limit so take your time to evaluate all Voicent product. Yes, you can design Voicent inbound and outbound system to accept payment processing by phone, from numeric digit collections to voice recognition. Yes, IVR has unlimited index box. However, each line will support up to 5 extension.

Posted in IVR Developer, IVR Usage, Outbound IVR | Tagged , ,

IVR handle no input

Posted on March 22, 2013 | By Voicent

I have a question regarding IVR Studio. I have defined a call flow in the IVR Stdio which first greets the caller with a welcome message and then it gives an option to select a language from the two (1: English, 2: Arabic). What i want to do is that if the caller does not press a button (1 or 2) within a few seconds, it should default to English. How can i implement that in IVR Studio?

Yes, you can easily handle the situation. Add a 3rd element below 2 (Arabic), in the “Transition from parent element” box, select “System throws exception”, and then select “noinput”.

Basically, if there is no user input, the system will execute the specified element.

Posted in IVR Usage |