VOIP IVR

Posted on December 21, 2009 | By Voicent

Can I use IVR Studio with my VOIP service?

In almost all cases, the answer is yes.

First, most VOIP service are SIP based and Voicent IVR Studio supports SIP service directly (without using any hardware). SIP is the standard for VOIP services. Besides the standard based VOIP services, there are three notable VOIP services: skype, vonage, and magicjack.

If you use Skype, which is a VOIP service but not SIP based, you can use Voicent IVR Studio with Skype directly also. Actually, Skype is going to support SIP soon through its Skype for SIP also.

Vonage does support SIP though you have to purchase its soft phone feature.

MagicJack is actually SIP based, but its SIP credential is not open to customers. Unless you are a techie, most people will not be able to use the SIP directly. But you should still be able to use Voicent IVR Studio with it. All you need to do is to connect a voice modem to the MagicJack key.

Posted in IVR Usage, VOIP |

Gateway and IVR Studio

Posted on December 16, 2009 | By Voicent

I would like to buy inbound and outbound license for the gateway, Do I have to buy the license for BroadcastByPhone and IVR Studio? My company is deploying the IVR system for both inbound and outbound. Thanks

For outbound IVR, you’ll need Voicent BroadcastByPhone for making outbound calls. And if your outbound IVR application has more than one level of interaction, you’ll need Voicent IVR Studio. The built-in Message Designer of BroadcastByPhone supports only one level of interaction. For inbound IVR, you’ll need IVR Studio.

BroadcastByPhone license includes the gateway outbound license; and IVR Studio license includes the inbound gateway license. So your best choice is to purchase BroadcastByPhone and IVR Studio. There is no need to purchase the gateway license.

It is also possible to create your IVR applications using the gateway only. But that is much harder and you have to program at a much lower level, similar to programming at the assembly level vs. the C++ level. For most people, it does not worth it.

Posted in IVR Usage |

Press 1 for English, 2 for Spanish

Posted on December 15, 2009 | By Voicent

is there a way to give the person autoreminder is calling the option to “press 1 for English, 2 for Spanish”? And you would setup autoreminder to play a specific message based on what they press.

Yes. But you must use Voicent IVR Studio to design your reminder call message.

With Voicent AutoReminder, you can use the built-in Message Designer to customize your message. However, it can only used for simple reminder messages. Technically, you can only have one level of interaction, i.e, you collect one callee input (such as press 1 to confirm, press 2 to cancel).

Voicent IVR Studio is a graphical user interface tool for creating all kinds of interactive voice applications. There is no limit to the level of interactions, the number of questions to ask, etc. Even more, it can make your phone call message interact with your customer database, send email, launch an external program, and interact with a web site. IVR Studio basically can create almost any kind of interactive call applications.

And the good news is that we just fully integrated Voicent IVR Studio with Voicent AutoReminder. To design your reminder message for “press 1 for English, and Press 2 for Spanish”, install Voicent IVR Studio and give it a try. When create a new design, select File > New (for AutoReminder).. Since this is pretty new, we have not updated the Help file for AutoReminder yet, but please take a look at the video demo: Support multiple Languages for autodialer.

Posted in IVR Usage, Outbound IVR |