VOIP IVR

Posted on July 22, 2009 | By Voicent

A VOIP IVR is an IVR software that automatically handles incoming or outgoing calls over Voice over IP (VOIP). Voicent IVR Studio is used for both inbound IVR and outbound IVR.

Besides the general benefits offered by an IVR system, VOIP IVR offers easy configuration and cost savings. For example, there are a few VOIP service providers offer FREE DID service, which means they give you a regular telephone number and when someone calls that number, their service will link to Voicent IVR software or ring your softphone. At the time of this writing, you can get free DID from sipgate, ipkall, and a few others. They normally will charge you money for outbound calls. You could also get nearly free VOIP service from Skype (about $3 a month).

Combined with a free VOIP DID service for Voicent IVR application, the ongoing cost is FREE. That’s a deal that is hard to refuse.

Posted in IVR Usage, VOIP |

Caller ID and number of rings

Posted on July 18, 2009 | By Voicent

We purchased your FlexPBX/IVRStudio Enterprise 4 line.

I understand you have caller id capability, but the __VG__CALLER_ID_NUMBER__ and __VG__CALLER_ID_NAME__ variables are empty.

What do we have to do to make that work? Log files are submitted

The following lines are in the log files:

16:13:38.189 T-02356: ———————————————————————
16:13:38.189 T-02356: Incoming Caller ID Name : Unknown
16:13:38.189 T-02356: Number: Unknown
16:13:38.189 T-02356: ———————————————————————
16:13:42.673 T-02356: CallerID info: name=Salt Lake Ci UT, phone=1801975xxxx
16:13:42.673 T-02356: CallerID info: name=Salt Lake Ci UT, phone=1801975xxxx
16:13:55.798 T-02356: DTMF = 5

For analog phone lines, the caller ID information might not be available on the first ring. It looks like that name and phone become available between the first and second ring.

What you can do is instruct the gateway to wait for the 3rd or 4th ring to answer incoming calls. To do so, select gateway main menu > setup > options &gt Inbound, and set the correct rings.

Posted in IVR Developer, IVR Usage |

Sipgate Auto Attendant IVR

Posted on July 15, 2009 | By Voicent

Having now downloaded the voicent gateway 7.0.2 I am still unable to get the Voicent gateway working, it displayed another message, which is stated below.

Status: Failed to start
Event_Category_linestate::REGISTER_FAILED::CAUSE_UNKNOWN

For your reference I have also attached the updated version of the gateway log files. Looking forward to your prompt reply..

From the log files, we noticed that the STUN server is listed as:

stun.sipgate.net:10000

This is not correct. The number 10000 is the port number. You must change the STUN server to:

stun.sipgate.net

and set the port to 10000 on the SIP setup page of Voicent Gateway.

General information about setting up SIP based VOIP services for Voicent is available online.

Having followed your instructions the Voicent gateway is still not working, it is giving the same error message

How do you register a SIP softphone? Each line of Voicent is a SIP softphone. What you can do is contact sipgate to setup the x-lite softphone. Once it is working, use the same settings for Voicent.

I would like to say my Sipgate softphone is working perfectly well and i can receive and make calls however what i cannot get to work is the Voicent Gateway. I have implemented all the settings of sipgate to the Voicent gateway but it just displays the same error message. For your reference i have attached the updated logs of the Voicent Gateway.

One thing we noticed from the log file is that the SIP ID is not of the standard format:

sip:my_sip_account@mysipdomain.com

So if you have an SIP account 1234567 with sipgate.co.uk, you should use:

sip:1234567@sipgate.co.uk

Thankfully by following your instructions and adding a final extension to the sip id, the Voicent gateway decided to run however once dialing the Sip telephone number the sipgate Xlite softphone rings rather than the Voicent Gateway.

I am struggling to get the autoattendant Ivr program working on my Sip tel line

That’s good news.

To turn on inbound call, please select Gateway main menu > Setup > Options > inbound, then uncheck “do not pickup incoming call”

Somehow it still does not pickup the call

Please login to your sipgate account. From the home page, you should see a box labeled “status”. If Voicent Gateway is running, you should see the status as online. If you click the link labled Device (details), you should see all registered sip devices. For Voicent Gateway, you should see “VoicentPhone” as the device type. The status means the gateway has registered with sipgate service and is ready to answer calls.

Call your sipgate phone number using a regular phone. Voicent Gateway should answer the call.

One further thing to check is your Windows firewall program, such as McAfee Security Center. Please make sure you have granted “Full access” to Voicent Gateway programs. For details, please see troubleshooting SIP configurations

Posted in IVR Usage, VOIP |