i am interested in ivr system which can handle following flow the story is like this

1. the user responds to notices and posters to make comments and feed back to 0800 free number in a store or location
2. user makes the call to the ivr system
3. upon calling a msg greeting users and asks to leave a comment (it is configured with a timeout period)
4. after the comment is made
5. system plays the next msg
6. so the user can select options from 1-5 (for example) to give rating of the service
7. after this it will ask the user if they would like to be transferred to an operator to press 0 now
8. if they press 0 then the system will forward the user to an operator

Yes, this is a very typical IVR application that the IVR Studio is designed for. You should be able to design the whole application by using the graphical user interface.

but also be able to deal with many concurrent calls at one time.

Yes, this capability is builtin as long as you have multi-line license for the IVR software. You do not need to change a thing in your application in order to deal with concurrent calls.

further does our system have any voice2text or voicemail2text capabilities

The system has a speech recognition engine. However, most voice2text won’t work well for almost all speech engines. So this capability is not exposed. But if voice2text technology is improved significantly, we will expose the interface.

does the ssytem work on linux? what are the limitations?

No. But you should be able to integrate your linux application with Voicent on Windows by using Voicent’s web interface.

There are not many limitations of the IVR Studio tool since it is a generic development environment. You can extend your IVR application through web (HTTP) extension or Java extension. With Java, you can do pretty much any thing with your IVR application.

I have a couple of questions and also want to know if you provide development services, or have a list of individuals that you recommend.

We normally do not do custom project, but we can refer you to someone who has done some projects using Voicent IVR studio. Please let us know your budget so we can find a match for you.

It is also possible to use some online free lance programmers. Voicent IVR Studio is easy to use for most programmers, some of the application can be developed with very little programming. For common tasks, such as email and database access, IVR studio provides builtin GUI elements. In addition, we offer samples, tutorials, online knowledge base, and email support for our customers.

I downloaded your IVR demo version to try out my call flow and test the features I need, but the free version is limited to 5 elements. Are the other IVR versions limited in the number of allowed elements?

No. Only the shareware edition has this limitation.

I also need speech recognition for my project, I found one short mention of speech recognition capability on your website. Can you give me more information? Is it numbers only, is it an entirely separate product, do you use someone else’s speech engine, how many ports (incidents) can it handle…?

Speech recognition is part of Voicent Gateway, which is included in IVR Studio. The speech recognition engine is the one provided by Microsoft Windows. For the current release, you cannot use someone else’s speech recognition engine. The Microsoft speech recognition engine is a generic engine, it can handle any speech recognition task.

Voicent gateway handles sharing the engine among different lines. It does not set a limit on how many ports it can handle.

You could also test the speech recognition feature using the Speech command element in IVR Studio.

a. User/customer calls our number, the call is picked by IVR
b. IVR asks user to enter number/alphabet via phone keypad
c. IVR understands the number/alphabet and calls our program to check for the property details

This application is a typical usage of IVR technology and the application can be easily created by copying/pasting some segments of the sample applications using IVR Studio. The sample that is similar to this application is database integration sample.

In the sample, the account number and password are collected from the caller, and they are sent to the database action as arguments. To call your program from the IVR application, use the Run Program Action instead. The rest should be the same.