View the call disposition for each individual phone call, which will tell you whether the automated phone survey got a machine answer, live answer, busy line, or disconnected line.
From the detailed call report, you can see the duration of each individual call. Our software can also record phone surveys for you.
Each call gets recorded with its time stamp, so you can sort data based on the time the call recipient responded in the call report section.
View the cost of each individual automated phone survey from the detailed call report. Some calls will only cost 1.5 cents (or nothing, if you're using on premise software), and other calls will be billed based on duration.
See a customer that needs to quickly edited? Simply click on the customer's name in the detailed call repot and you'll be taken to the edit page for the customer.
In the detailed call report section, you can mass update contacts to set their category to "Already Contacted". This way, you won't have to manually remember who already got a phone survey.
Create new contact lists with the contacts whose calls went a machine or a busy line. Or, create a new contact group from the contacts who answered and chose to speak directly to an agent (great for multiple rounds of fundraising!).
You can view the number of retries an automated phone survey took to reach a live answer, or until the maximum amount of retries you set.