Allworx Phone System

Has anyone successfully connected you product to the Allworx Phone System? If I pay for technical support will your technicians assist with connecting to the Allworx phone system?

The basic idea or steps of connecting to a PBX system is the same for Voicent product. These steps are also similar to connecting a soft phone (such as X Lite) to a PBX system.

1. Create a SIP extension on the PBX system
2. Get the connection info (aka SIP credential) about the newly created extension
3. Enter the SIP information to Voicent Gateway’s SIP configuration page
4. If you are trying to use a multi-line system, repeat the steps for more extensions

Step 1 and Step 2 are PBX system specific. The best place to find that info is the PBX user or admin manual. You can also google terms like “Allworx SIP extension” or “Allworx X-Lite setup” to get help online. The following are info we got from just googling these terms.

For Allworx, in ALLWORX administration:

1. Create a user by selecting business > users > add new user. Set First, Last name, password as their extension. Pick a primary extension. For phone assignment: leave as unassigned. Click Add.

2. Associate user with handset by selecting Phone system > handsets > SIP Handsets. Click ADD NEW SIP HANDSET.
Owner: select user created in step 1;
Extension: Choose extension picked in step 1;
Called ID Number: user owners extension
Handset Configuration: Model: Generic SIP
Login ID:
password:
MAC Address: leave blank

3. Adjust user’s account by selecting Phone system > Handsets > find user and click MODIFY.
Under SIP registration, set LOGIN ID to the same value as USER ID above it
Set password as the same value as USER ID as well

Now the extension is added to your Allworx phone system, we can configure Voicent software to use it.

Open Voicent Gateway > Setup > Options > SIP Tab, click the Add button. Enter the following information:

Display name: enter user name
SIP ID: the login ID used in step 3
Domain: IP address of the Allworx server
User ID: same as SIP ID
Password: same as entered in step 3

Restart the gateway and you should be able to make and receive calls through the Allworx phone system.

You probably do not need Voicent phone support for setting up the above. The Voicent part is pretty straightforward once you have the SIP extension created.