Is a hard phone required
Is a softphone (online) phone used or is a hardphone required – what is the cost of this?
When you use a predictive dialer, you will need a Voicent softphone called Agent Dashboard. This software is included in the purchase of a predictive dialer or inbound IVR software. For our cloud users, you can download it from your account.
Hard phone for predictive dialer is not recommended. Mainly because you want your agent to take notes and view the customer’s engagement history.