I have a question. I have the enterprise edition agent dialer and have two remote agents set up, can i run two different list on the same machine, one to one remote agent and the the other to the second remote agent?
It is usually not recommended to run 2 list at the same time. The […]

Hi. I have 6 telemarketing agents that work from home. Each of them are required to call 300 businesess per day. I am interested in purchasing the predictive dialer system. I believe that I am required to purchase the Enterprise edition but my question is, how many lines should I purchase? Thank you.
The required […]

We have updated the predictive dialer demo video.

I was wondering wether data can be loaded into the system centrally then calls can be allocated to whoever is free?
Yes, that is what Voicent Agent Dialer designed for. Your call list is saved in a spreadsheet, and all calling status, are shown in real time in the spreadsheet also.
When a call is answered by […]

HI, i was wondering wether your system can have multiple lines connected to it via VOIP?
Yes, Voicent predictive dialer can have multiple lines. Each line, when Skype is used, corresponds to a running Skype instance. For multiple lines, you just need to run multiple Skype instances.

I have a small call center 2-5 agents. How do I setup predictive dialer so calls are forwarded to my available agents?
This is one of the Predictive Dialer FAQ. The answer is copied here:
First, you need a relatively powerful computer to install Voicent Agent Dialer Enterprise Edition. This is the computer that dials all outbound […]

Windows Vista is more restrictive and so is Skype software. It is more tedious to run it under Windows Vista, but you should still be able to run multiple instances of Skype. For more details, please see an example to run multiple instances of Skype.

When I use Agnet Dialer predictive dialing mode to call, I said “hello”, but there is a long delay (almost 8 seconds) before the alert window pops up
There are two possible problem that might cause this. One is that the phone line is not clear (Skype or modem), the other is that your computer is […]

When I use predictive dialing mode instead of the force dialing mode, I noticed that there is a slight delay for the screen popup to come up after someone answers a call. How can I reduce that delay?
The delay/time is mainly used by the system to tell whether a call is answered by a live […]

If you do not need to leave a message for answering machines or voice mails, you can speed up the predictive dialing by the following settings. Select Setup > Options… from Voicent Gateway main menu, click the Advanced tab, select “disconnect as soon as answering machine is detected”.
Normally, the system will wait for the answering […]