Monthly Archives: November 2008

I was wondering wether data can be loaded into the system centrally then calls can be allocated to whoever is free? Yes, that is what Voicent Agent Dialer designed for. Your call list is saved in a spreadsheet, and all … Continue reading →

HI, i was wondering wether your system can have multiple lines connected to it via VOIP? Yes, Voicent predictive dialer can have multiple lines. Each line, when Skype is used, corresponds to a running Skype instance. For multiple lines, you … Continue reading →

I have a small call center 2-5 agents. How do I setup predictive dialer so calls are forwarded to my available agents? This is one of the Predictive Dialer FAQ. The answer is copied here: First, you need a relatively … Continue reading →