This error means that none of the SIP codecs selected is supported by your VOIP service or PBX system. A codec is used to encode and decode audio streams.
To correct this problem, open Voicent gateway, select Setup > Options > SIP, then click the Codec Setup… button.

Normally, you should keep the default selections: gsm, ilbc, […]

I checked Q & A and know that Voicent does not fully support skype v4.1. however, I cannot use skype v3.8 because my OS is not compatible with the old version of Skype. When are you planning to support Skype 4.1 officially?
Whenever Skype for SIP is out of beta.
SIP is the standard for Voice of […]

Hi, I dont know if you can help me about tthis matter. I try to use your product but I keep on gething “ERROR: Cannot make phone call: Voicent software is not configured to use any telephone service”. And I have my skype 3.8.0 runing what can I do? thank you
This means Voicent Gateway is […]

How many agents will your software support?
The recommended phone service for Voicent predictive dialer is to use Voice over IP (VOIP). With VOIP, there is no need for any telephony board. The following answer refers to VOIP based predictive dialer software (agent dialer).
The short answer is unlimited if you purchase the enterprise edition. Unlike hardware […]

Here is the good news. You can use Voicent software (release 7) with Vonage directly (You do not need voice modem and the Vonage router/ATA box). Calls can be directly routed from Voicent software to the Vonage VOIP (SIP) service. But you must have Vonage Softphone feature for your Vonage service.
Standard Vonage service is locked […]

When voicent make calls it makes it as a unknown number. Is there anyway I can use my cell phone number to fix that problem.
Voicent software has no control over the caller ID displayed. The caller ID display depends on the phone service you are using:
1. If you use a voice modem and analog […]

in the agent dialer, in the spreadsheet, how can you place a 0 before the number? A regular French phone is composed like this : 01 77 88 99 All French numbers begin by 0.
You do not have to do that in the spreadsheet for every number.
Open Voicent Gateway, select Setup > Options > […]