Configure phone service

Hi, I dont know if you can help me about tthis matter. I try to use your product but I keep on gething “ERROR: Cannot make phone call: Voicent software is not configured to use any telephone service”. And I have my skype 3.8.0 runing what can I do? thank you

This means Voicent Gateway is not linked to the Skype instance yet.

Please open Voicent Gateway, select Setup > Options > Skype tab, then choose Manual start mode. Restart Gateway. Restart Voicent application like BBP or AgentDialer.