Monthly Archives: November 2009

Predictive dialer number of agents

Posted on November 25, 2009 | By Voicent Support

How many agents will your software support? The recommended phone service for Voicent predictive dialer is to use Voice over IP (VOIP). With VOIP, there is no need for any telephony board. The following answer refers to VOIP based predictive … Continue reading →

Posted in Predictive Dialer |

Vonage softphone and SIP

Posted on November 24, 2009 | By Voicent Support

Here is the good news. You can use Voicent software (starting with release 7) with Vonage directly (You do not need voice modem and the Vonage router/ATA box). Calls can be directly routed from Voicent software to the Vonage VOIP … Continue reading →

Posted in Predictive Dialer, voip |

Setup caller ID

Posted on November 23, 2009 | By Voicent Support

When voicent make calls it makes it as a unknown number. Is there anyway I can use my cell phone number to fix that problem. Voicent software has no control over the caller ID displayed. The caller ID display depends … Continue reading →

Posted in Predictive Dialer |