Monthly Archives: February 2010

No Agent Logged in

Posted on February 3, 2010

Hello I am having trouble starting the predictive dialer. Once I select start predictive dialer I receive an error message stating “there is no agent logged in” When you use predictive dialer, the system makes outbound call. Once the call … Continue reading →

Posted in Predictive Dialer |

Simultaneous Outgoing Calls

Posted on February 2, 2010

We will be needing to handle simultaneous outgoing calls. Are there limitations there with the gateway? Is that dependent on the VOIP provider? Not on the gateway side, all you need is a license that supports that many “lines”. On … Continue reading →

Posted in Predictive Dialer, voip |

Connect to Skype

Posted on February 1, 2010

My system says that there is no phone line connected. I am using skype with a headset on the computer. Please advise. Please open Voicent Gateway, select Setup > Options > Skype, then select manual start mode.

Posted in Predictive Dialer, voip |