Monthly Archives: February 2010
No Agent Logged in
Hello I am having trouble starting the predictive dialer. Once I select start predictive dialer I receive an error message stating “there is no agent logged in” When you use predictive dialer, the system makes outbound call. Once the call … Continue reading
Simultaneous Outgoing Calls
We will be needing to handle simultaneous outgoing calls. Are there limitations there with the gateway? Is that dependent on the VOIP provider? Not on the gateway side, all you need is a license that supports that many “lines”. On … Continue reading
Connect to Skype
My system says that there is no phone line connected. I am using skype with a headset on the computer. Please advise. Please open Voicent Gateway, select Setup > Options > Skype, then select manual start mode.