Simultaneous Outgoing Calls

We will be needing to handle simultaneous outgoing calls. Are there limitations there with the gateway? Is that dependent on the VOIP provider?

Not on the gateway side, all you need is a license that supports that many “lines”.

On the VOIP provider side, you need that many “channels”. Each channel is a kind of virtual “line” for making phone calls.

You can test 10 lines with the shareware edition.

How many “lines” does the non-shareware edition support? If we plan to be calling a few hundred customers a day, how many “channels” do you think are appropriate? Do you have any literature that you can point me to regarding this?

A few hundred calls a day is a small system, you probably need only 4 lines. The software can go up to a hundred lines if you have the right computer and bandwidth.

Thanks can you tell me where I can find information on the necessary bandwidth? Also if I have more than one SIP account setup in my gateway, how can I direct calls to use one account versus the other?

For hardware requirement, please see Voicent installation FAQ. You can also find information in the Voicent Quick Start Guide from the download package.

You can setup more than one SIP providers in the Gateway. However, you will not be able to specify which provider to use from the application (such as Agent Dialer or Broadcast By Phone). But you can disable a VOIP provider from the gateway. All you need to do is set the “start line” to zero from the SIP account settings.