No Agent Logged in

Hello I am having trouble starting the predictive dialer. Once I select start predictive dialer I receive an error message stating “there is no agent logged in”

When you use predictive dialer, the system makes outbound call. Once the call is answered, it will be connected to an agent immediately. If there is no agent available, all calls will be dropped since nobody can tolk to the callee. To log in to receive call transfer, you must run RemoteAgent software.

By default, Voicent Gateway starts the RemoteAgent software on the same computer. It will be logged in as “local agent”. Please open Voicent Gateway, select Setup > Options > Call Transfer tab. Make sure “Transfer to agent’s computer using screen popup” is selected, and “(Enterprise Edition) do not show popup screen from the computer” is unchecked. If it is checked, no RemoteAgent program will be launched.

If you have Enterprise edition, you could run RemoteAgent software on a different computer. For example, you can setup Voicent Gateway in your office, and run RemoteAgent software from home.