Monthly Archives: June 2010

Dialing mode

When using the Gateway with a SIP account and using the Broadcast by Phone application i insert 20 calls and when i start the calls i hear nothing in my headset, it says it has left a message but i … Continue reading

Posted in Predictive Dialer |

Shoretel Predictive Dialer

I’ve been looking at the Agent Dialer and Gateway products. We are interested in implementing a predictive dialing capability, but I have a technical question. We run an outbound call center doing lead qualification and live lead transfer. We use … Continue reading

Posted in Predictive Dialer |

Use Predictive Dialer with CRM

If I want to buy only the product “Agent Dialer (predictive dialer)”, for 4 lines (for example) the cost is ($ 899), but also I have to buy the software agent gateway to 4 lines ($ 999) or This product … Continue reading

Posted in Predictive Dialer |