Use Predictive Dialer with CRM

If I want to buy only the product “Agent Dialer (predictive dialer)”, for 4 lines (for example) the cost is ($ 899), but also I have to buy the software agent gateway to 4 lines ($ 999) or This product works separately? If they work together, should I need to pay $ 1,900, right?

No. All you need to pay is AgentDialer for $899. The features for predictive dialing and semi automatic dialing of the gateway are included in the purchase.

I have a small call center in Argentina and another in Spain and also a company of .NET development. I have a CRM (developed in. NET) I currently use for my call center campaigns. Could integrate my CRM with “Agent Dialer” and “Agent Gateway”? . In particular, the following points need to solve

It should be easy to integrate Agent dialer with your CRM system. Basically, Agent Dialer provides two integration related features:

1. Command line for invoking AgentDialer from other programs, such as CRM
2. Callback URL or program when a call is finished.

For details, please see Agent Dialer’s Help file. You can also take a look at our open source SugarCRM project, which is listed on SugarExchange.

a) I need that when “Agent dialer contact phone number, CRM automatically display customer information to the agent (the agent dialer will have to return the phone that has been communicated to the CRM so that it seek and find information this client). Is this possible?

Yes. Normally you invoke Agent Dialer from your CRM program. So all you need to do is supply the information on the command line. When agent gets the screen popup, it should contain all information in the Agent Dialer spreadsheet.

b) I need the “Agent Gateway” or “Dialer Agent” can make calls that have been scheduled by the CRM, and even that when they make the call, it forwards the agent exactly what sheduled the call and not to any agent. Is this possible?

Not for this release. But we are considering such an enhancement in future releases.

c) It is likely that some want to make it through the campaign mode, semi-automatic / non-predictive. ” The problem I see is that I have to manually press the NEXT CALL button for the “agent dialer” make the next call. I can program this to be done automatically? That is, when an agent finishes a call, it automatically forwards it to agent without anyone press the “next call?

You have to press a key or the Next Call button to continue. The reason is that an agent may need time to type in some notes.

Please, I need to respond to these questions as soon as possible bacause I am very interested in buying your products.

Thanks. We’ll try our best to answer your questions as soon as we can.