A recent article by The Paramus Post suggests that the U.S tax payer money is being used to train overseas Filipino call center workers. USAID, a government agency providing U.S economic and humanitarian assistance for more than 40 years, has … Continue reading →

A Mumbai based call center reports that the entire company’s IT infrastructure had been compromised by a keylogger trojan. The virus was able to capture important customer data and sell it to hackers worldwide. Not long ago, the call center … Continue reading →

A recent bill pertaining to Call Centers is being proposed to Congress. The bill, known as H.R. 3596, requires businesses that are planning to move outside the United States to notify the Department of Labor, which would then make these … Continue reading →