Monthly Archives: January 2013
Skill Based Routing
Our new Skill Based Routing allows Call Centers to optimize all traffic! With these new features you can easily rank your agents skill level, so instead of our system transferring to the most idle agent, they will now get transferred … Continue reading
Posted in Call Center Software, Predictive Dialer
Predictive Dialer – Alternate Phone Numbers
Hello Voicent, does your software have the ability to specify multiple phone numbers for someone, and if the first number is not answered call the second number on file for them? Yes! One of our new features is the Alternate … Continue reading
Posted in Call Center Software, Predictive Dialer
Call Center Manager – Auto-Time Zone Adjustments!
Voicent Communications is happy to announce a new feature for Call Center Manager! A little background on the problem this new feature resolves is how a lot of companies do calling for all 50 States, and doing that you will … Continue reading
Posted in Predictive Dialer