Monthly Archives: January 2013
SugarCRM – Voicent Predictive Dialer Integration
Voicents’ Predictive Dialer is available on the SugarForge. It is fully integrated with SugarCRM to deliver you a seamless and easy way to trigger predictive calls directly from your web browser. The benefits of Voicent Predictive Dialer being integrated with … Continue reading
Posted in Predictive Dialer
Java 7 Exploit
As of January 12th, Java 7 has been exposed to have an exploit that allows people to trick your computer into downloading and launching a file. The file could be a Trojan, virus, or any other malicious software. There is … Continue reading
Posted in Call Center Software, Predictive Dialer
No more dropped calls!
Voicent has just released a new feature called Dropped call roll over! This new feature essentially allows you to specify a IVR System to pick up the call before it is dropped. So even if all of your agents are … Continue reading
Posted in Predictive Dialer