Predictive dialer integrate with management system

We are interested in Agent Dialer application. In the product description there is two arguments:

-Extensive interface for system integration (For developers)
-Integrate with any Window based software like SQL database and SugarCRM, Salesforce.com

Can you send me technical documents on what excatly can be done and how. Right now the software solution seems good, but we need to get the required client names and phone numbers over to AgentDialer from our own management system. Is this possible without the manual IMPORT/EXPORT method?

Yes, you can do this without manual import/export.

The way to do it is to write a separate program or script to query your management system or database, and then launch Agent Dialer program through its command line. In this program, you first get the required client names and phone numbers, using whatever your search criteria, and then launch Agent Dialer using the names and numbers. The following is a possible pseudo code snippet:


open "tmp.csv" file for write
ask user for search criteria
foreach client that meets the criteria {
save client name, comma, phone number to "tmp.csv" file
}

cmdLine = "adialer.exe tmp.aoc -pd -import tmp.csv"
execute cmdLine


For more information about using the command line interface, please see use predictive dialer command line interface.

You can run this program manually or use Windows task scheduler to automatically run it. In addition, you can enhance your own management system to include this feature.