Predictive Dialer Dropped Calls

we are getting many failed and drop calls, please advice as to how do we check if we have enough server or broadband to run properly

First, you want to use some online bandwidth speed testing sites to check your bandwidth. For Voicent software, it needs 128Kbps per line for both upload and download speed.

Second, choose only PCMU for gateway > setup > options > sip tab, click the codec button. Get rid of the rest of the selected codecs.

Third, we recommend 4-8 lines per CPU core. Your CPU utilization maybe low 4-8 lines. But since Voicent software has to handle a lot of real time events, it is better to have a computer with a faster computer. Also, since all the simultaneous calls are running in parallel, it is better to have a computer with multiple processors, and each with multiple cores.

Fourth, you can do some test runs. Start with a campaign with a few lines, if it works well, increase the number of lines. By doing test this way, you can see when the system starts to deteriorate.

And last, if you see “VOIP service error”, such as “service temporarily unavailable”, etc, you need to contact your VOIP service provider to see why some of your phone calls are not connected.