Since the introduction of predictive dialers, it has been used in many businesses that run call centers for a long period of time.  They efficiently add productivity in the process of making calls to potential customers with the removal of manual input of numbers and reduce down time that harbors waiting for a response. Although predictive dialers being quite efficient, it still requires an agent to be physically present to some call centers.

Predictive Dialer

In predictive dialer, agents are not required to be physically present at the location of the call center; a predictive dialer allows a formation of virtual call center and agents to carry out their calls, provided they have a good internet connection. With access to a predictive dialer, callers are given accc to all the features of a predictive dialer at a remote location, opening an opportunity for great savings.

Voicent Predictive Dialer – Agent Dialer

In a typical scenario, if an agent manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person.  Predictive dialer was invented to eliminate such ruckus.  If not, agent would have to deal and spent 80 percent of their time listening to phone ring, waiting for live pick-up and dealing with invalid numbers.

Agent Dialer of Voicent is an easy-to-use predictive dialer software that have multiple dialing modes, it supports predictive, semi-automatic, progressive and power dialing.  Agent Dialer is very flexible and customizable that will allow you to change its aspects in order to fit your business.  Voicent features floating agent licenses, allowing one agent to log out and an entirely different agent to log in with the same license. When a live person answers, the software pops up a convenient window on your computer, detailing the person’s name and number.

Voicent does not require new hardware or other expensive call center apparatus.  Even if you’re using PBX system, Agent Dialer can be integrated to work with your existing phone systems.  Having these in mind, managing data can be hard thing to keep, which is why Voicent has a fully integrated Voicent CRM, with support of Salesforce, ZohoCRM, and SugarCrm that offers you complete package.  The Agent Dialer system can even record conversations for quality control or training purposes.

To answer the question, Agent Dialer filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer. With all of these therefore Voicent Agent Dialer reduces costs!

Predictive dialers are incredibly very useful.  They help you deliver the best service for contact centers.  They manage to keep agents be productive and resourceful reducing downtime.  In general, businesses use predictive dialers to improve communication and service offered to customers.

Below are the things predictive dialers make sense.

Easier lead management

All predictive dialer software screens out unqualified or “do not call” numbers. In most cases it is capable of establishing lead data, transactions data and customer history so agents are ready the moment they connect with a customer. Predictive dialer software also can help business in terms of focusing on high probability leads and determine the best time to enact call leads.

No calls are wasted

For anyone calling customers, especially in contact centers, wasted time is standard.  To sum up uninterested individuals or customers, empty households and busy phones this creates too much wasted time for any contact centers.  With the help of predictive dialers, calls are made easier, eliminating out all the time wasting scenarios and only handing actual people to the contact center’s agents.  Things like busy signals and voicemail are discarded even before they reach the agent’s ears.

More productive agents

Focusing on customers are much prioritize, managers and agents do not have to manage phone number lists with predictive dialers.  Furthermore, depending on your predictive dialer software, a good one uses algorithms to determine when to place calls, predict when agents are finish, and making sure that agents are busy but still not overloaded.  Even outside contact centers, predictive dialers are becoming essential to anyone who uses phone for a living.

Sales are increased

Well trained agents and smarter calls mean more sales. In the case of high utilization rates and low abandonment rates, the contact center serves it main purpose of helping improve sales and making customers satisfied.  Predictive dialers do this not only by making agents more efficient, but also by increasing the quality by helping agents be more focused on the phones and “in the zone.”

A good predictive dialer can make a huge difference when it comes to connecting with customers on the phone.

Voicent Agent dialer

This easy to use predictive dialer of Voicent is as scalable and flexible as it is as affordable.  This software all has the ways to help contact centers to deliver the best solutions and services.  I can even operate n predictive dialing mode and semi-automatic dialing mode. Another feature for this predictive dialer software is it has “Whisper Coaching” capabilities that help you trained new agents fast and effective.

I say good luck to those who bought predictive dialer software basing on the seller’s claims without getting the right opinion on its performance.  While it is true that most customers buy this software without asking about its efficiencies yet, customers have the right to know and verify its performance and not just on its claim alone. If they don’t, guess what will happen? Big trouble!

So what are indications of effective performance?

One good way is to do a trial between different predictive dialers and compare their performance.  This could be costly, and if you rely on trial version you might not see their full potential.  Still, a lot should be taken care of to ensure a smooth playing field, but it can be done. The result won’t tell you much about the value of either predictive dialer, just that one gives more talk time per hour than the other.

The next test you can do is really simple: assert on running a campaign in progressive dialing and then predictive dialing mode. All predictive dialers can allow this. Make sure to check this out, if you’re told that one can’t do the other, and then think twice before you buy.  What you will achieve is a relative measure of the “predictive gain”. If you are functioning under compliance you might get surprised at how small this difference is in the case of many predictive dialers, which is why you rarely see this test discussed!

Another one: take a good look of its features and compare. Think and choose where you would benefit most, so you’ll spend your money wisely. Remember what features you really need in your company or business and extras that would help too.  Also consider its flexibility, is it upgradable? Is there any monthly recurring fees or any hidden charges? Another important thing to consider is its compatibility, being compatible means it can work along with what you already have, and there is no need to buy any additional tools for it to work.

Luckily, Voicent answers all these queries regarding predictive dialer software. It has a free trial so you can try it before you buy it.  Voicent Agent Dialer is easy-to-use predictive dialer software that will drastically improve your company’s productivity and improves campaign in progressive and predictive dialing mode.  Also Voicent offers a complete package of a fully integrated Voicent CRM that is compatible with Salesforce, ZohoCRM, and SugarCRM.

The best thing about Agent Dialer is that this software is highly customizable, allowing you to edit and direct every aspect of the dialer to fit your business.