When we were doing a setup for two SPA3102s in parallel mode, we ran into a weird problem. One would make a call while the other one would report ’410 Gone’, which we have never seen before.
After our troubleshooting we discovered that the problem was directly related to some custom settings on the SPA3102. Ensure that you are using a “stock” SPA3102 when setting up Voicent Software. We have an article on doing a factory reset for the SPA3102, located here:SPA3102 Factory Reset.
I am a CRM developer working on Microsoft Dynamics CRM 2011 and we are also running Shoretel 9.2 with a PRI Trunk. I’m interested in integrating the Predictive Dialer with our CRM and I was wondering if this functionality could be reached.
At a high level, we want to automatically dial a list of phone numbers and then create new Lead records for people that pick up.
One easy way to accomplish this is to use the command line integration with the statusexe part in particular. Our command line integration offers.
An example command line argument would look like:
adialer.exe “C:\mygroup\list.aoc” -pd -phoneno “800 1234567” -name “John Doo”
When you specify the ‘statusexe’ you are responded with a string that looks like this:
The statusurl works just as great, the response is stored in &name=value pairs.
Lastly, we have an article for setting up Voicent Software with Shoretel, located here: Shortel Setup Article that will go over all the steps to get your Shortel system up and running!
we have a hard phone system and are looking to add an auto-dialing soft phone to our system, can your predictive dialer transfer to multiple agents at once letting the available agent(not talking on a hard phone) to accept the call
Our system is designed to be a standalone, even though we will support other things here and there, we definitely do not want to step backwards and implement things for hard phones. As technology moves forward, there are tons of reasons to use soft phones(with a computer headset) over hard phones(with a phone you have to hold to your head).
However, there is a work around if you just can’t get rid of your hard phone. One method of getting around the agent popup window coming to agents that are currently in a hard phone call is that they will have to “Log out” of Voicent Remote Agent software, once logged out, our system will not transfer to them. The only down side is the constant logging in and logging out.
Our Agent Dialer will transfer to the most-idle agent at a given time. By logging out you are telling the system to not transfer to you.