Stop log creation – Call Center Solutions

Posted on November 27, 2012 | By info

Hi Voicent, Our call center generates a couple gigabits of logs every day, how can we stop them from being created to improve performance?

One key problem with Call Centers is they amount of data they manage. When you have a Call Center running for a week straight it can produce quite an excessive amount of logs ranging from call records, to software performance. All logs combined can easily add up to a couple gigs. However, there is a way you can stop all logs from being created that will drastically improve performance, be aware though you can not submit any logs to use for email support if no logs are being created! To stop logs from being created simply open the “Voicent Gateway” go to “Setup” -> “Options” -> “Control” and select use the following SYSLOG server for logging, and entering anything even if it is not a valid IP address will just send all logs to that IP address, freeing up space on the server computer.

Posted in Predictive Dialer |

NexVortex SIP Trunk Setup

Posted on November 21, 2012 | By info

When you sign up for NexVortex you should be sent an email containing your setup configuration, you will need:

  1. Authorization User
  2. Authorization Password
  3. Proxy Server
  4. Domain
  5. SIP ID/User ID

    6. The authorization user and password are randomly generated strings. They are not the username/password you created on the nexVortex.com account.

    The proxy server we used is 66.23.129.253 for outbound, they may give you a different one in the email like px3.nexVortex.com which will point to the same IP address 66.23.129.253.

    For domain we used nexvortex.com and for the SIP ID/User ID we used the phone number of the SIP Trunk that should also be sent to your email.

    NexVortex setup

Posted in Predictive Dialer, voip | Tagged ,

National Association of Insurance Commissioners (NAIC) Sets Up Consumer Call Center in Aftermath of Superstorm Sandy

Posted on November 21, 2012 | By info

According to the Insurance Journal, the National Association of Insurance Commissioners (NAIC) are working cooperatively with state insurance regulators to help the victims of Superstorm Sandy. As a way to assist field calls and respond to residents’ needs, the NAIC has set up a “consumer assistance call center” last week in the NAIC’s Central Office in Kansas City, Missouri.

Initially, the call center will help support the New Jersey Department of Banking and Insurance because the organization responds to a high volume of telephone calls regarding losses associated with Superstorm Sandy.

Kevin McCarty, NAIC President and Florida Insurance Commissioner said “This call center will effectively allow us to centralize and maximize our ability to promptly assist consumers during this difficult time…”

Posted in Call Center Software | Tagged , , ,