According to Jacksonvilleprogress.com, the US Department of Transportation grants $231,000 to the city of Tyler, Texas with the intention that the money will be used to establish an One-Stop Regional Transportation Call Center. The call center will be located in Smith County and it will be available to any resident in the 14-county East Texas region.
The transportation call center will act as a hub for callers to gain information about travel agencies depending on the trip needed. Even though any East Texas resident is able to use the service, the project focuses particularly on benefiting veterans. The other goal is to further connect East Texans to public transportation.
U.S Department of Transportation Funds Tyler, Texas its own Call Center
Posted in Call Center Software
Change Network Adapter Order in Windows
Voicent gateway sometimes fails to start on some computers with multiple network adapters, where one is used for internal networks and the other for external networks. Since Voicent software uses the primary adapter (the first adapter) for connecting to your VOIP service like Skype Connect, it will fail to start if the first adapter happens to be the adapter for internal networks.
To fix this problem, simply switch the network adapter order in windows. Changing of the adapter orders should not affect windows operations.
Change NIC order in Windows 2008/Vista/Windows 7
- Open Network Connections
- Press ALT key (do not hold the key, another list of menus will show up) Click advanced then click Advanced Settings
- Click the adapters and bindings tab, then under connections, click the connection you want to modify
- Under the Binding for connection, move the protocol up or down for the connection you have selected at the top
For older Windows, the operation is similar.
Posted in Call Center Software, Predictive Dialer
911 call center faces problems
In a recent article by stamfordadvocate.com, Stamford, Connecticut’s 911 dispatch center faces problems with poor performance, e.g., the dispatchers are taking way too send information to officers on duty–It takes about 10 minutes. According to Matrix Consulting Group, a California based industry analyst, the goal for urban police departments in the United States are to respond to high priority calls in five minutes or less. Stamford’s taxpayers, who fund the call center, are not happy.
One of the reasons for the problem seems to be related to “scheduling.” The dispatchers in the call center are deployed without consideration for demand. The amount of dispatchers on duty is the same regardless if there is high or low call volume. Moreover, the dispatch call center does not have a procedures manual. Therefore, there is a lack of uniformity as to how the calls are recorded and how the dispatchers are trained.
The Matrix Consulting Group suggests that the problems facing the 911 dispatch center could be a threat to public safety. These problems should be investigated with the highest priority.
Posted in Call Center Software