Samsung Officeserv 7400 PBX “Failed.Line Unavailable”

Posted on October 5, 2012 | By info

We’re setting up auto dialer with a Samsung Officeserv 7400 pbx. We have the sip extensions, and we can see they are getting registered with Voicent Gateway. However, when we try and send out a broadcast, we keep getting “Failed.Line Unavailable”. Also when we try and record a message by phone, by dialing the sip extension, Voicent picks up the call then hangs up immediately. Can you help?

Ensure that the Samsung Officeserv 7400 is using one of these voice codecs; G.711, 729A, or 723.1.

Based on the error logs provided other troubleshooting tips are.

1) Both problems seem to be related to some connection issue. Is the gateway computer on the same LAN as the PBX?

2) If not, check the switch/router/firewall programs in between.

In addition, check your PBX log files to see if there is any error.

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Does Ooma work with Voicent dialer software?

Posted on October 4, 2012 | By Voicent Support

The answer is yes.

There are two ways to configure Voicent to use ooma:

  • Use Ooma’s analog phone port
  • Use your SIP credential of your Ooma device

Use Ooma’s analog phone port

Ooma provides an analog phone jack that you can plug-in any regular telephone. The jack is the same type as a wall jack type. Voicent software works with analog phone jack through a device called voice gateway. For more details, please see Setup Voicent to use analog phone service”

Use your SIP credential of your Ooma device

Ooma is actually a VOIP service, which allows making phone calls over the internet even without the Ooma device. If you can get your account info, aka, your SIP credential, you should be able to configure Voicent software to make phone calls through Ooma service directly – without the voice gateway device mentioned above, and even without the Ooma device itself. You simply configure Voicent to use Ooma like any other VOIP service. For more info, please see Setup Voicent to use a VOIP service.

However, there is a catch. Your Ooma account info is not disclosed to you. You may want to google “ooma sip credential” to find out more info. If you cannot get that info, then use the analog phone option.

In addition, check the End User agreement if you need to make a lot of phone calls. There maybe limitations on how many calls you can make, and whether you are allowed to use an automated dialing software.

Posted in Predictive Dialer |

Use headset with predictive dialing

Posted on July 17, 2012 | By Voicent Support

I am still in need of resolution to the reason my headset does not work with this dialing system…………….. I CAN NOT USE THE DIALER until this is resolved. My headset works just fine with my softphone. But when I am using the dialer system all contact is thru the speakers in my laptop. THIS DOES NOT WORK for me. I NEED to know why this is happening and how to fix it.

Looks like the default audio device is your computer speaker. Looks like you are using the professional edition of Agent Dialer, where the popup screen is the default one (which only uses the default audio device). To fix the issue, please do the following:

1. Open Voicent Gateway, select Setup > Options > Call Transfer tab, choose “Do not show popup screen on this computer”. Once it is off, the default popup screen is not used.

2. Install Voicent RemoteAgent software. This is the popup screen software that will replace the default one. If you still have the download installer, choose Client software from the initial screen, and then choose RemoteAgent to continue the installation. Do not uninstall other Voicent software.

3. Run Voicent RemoteAgent software manually. From the setup manual, you can set up the audio device to use. Login using any name.

Posted in Predictive Dialer |