I got an error message “Failed to verify license key” and the gateway won’t start. How can I fix that?

When gateway starts, it first verifies the license key with our license server online. So your computer must be online all the time. This is normally not a problem for most customers. If your computer is temporarily offline, you can restart the gateway, it usually fixes the problem.

One special situation is when the computer is behind a corporate firewall, and all web traffic must go through a “web proxy”. To see if your computer uses a web proxy or not, open Internet Explorer, select Tools > Internet Options… from the main menu. Select the “Connections” tab, Click on “LAN Settings” or “Settings” button according to your current Internet connection used. Check to see if the proxy server is enabled.

Voicent software can detect web proxy automatically, so in most cases you do not need to do anything. However, newer Windows OS may not set the proxy settings for all users, especially the “SYSTEM” account, which is the Windows account to start Voicent Gateway service.

To specify a proxy server for the local system account, use Windows regedit program and modify the following key:

HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings

You can copy the value from the current user – export the same key from HKEY_CURRENT_USER and import it into HKEY_USERS\S-1-15-18

Once done, reboot your computer.

Will this software handle multiple campaigns simultaneously? If so, please send the proper instructions…or refer me to a link to obtain this information

Running multiple campaign using Agent Dialer is pretty easy. To Voicent software, a campaign is simply a Windows file, a call list that can be loaded into Agent Dialer spreadsheet window. To run multiple campaigns, simply run multiple Agent Dialer software, each loads a different campaign call list.

Multiple Campaign Options

It is strongly recommended not to over load the gateway by specify the number of lines to use for each campaign. For example, if you have a 24-line system, and you want to run 3 campaigns together. It is best to make sure the total number of lines from the three campaigns is 24. You can specify the number of lines used for a particular campaign when starting predictive dialer.

You can also specify different agents for different campaigns. If agents is not specified, all agents that are logged in will receive connected calls. This option can be specified in the same predictive dialing options window.

I am looking for a system that will help us make calls for us every month. Do you offer something that would call our account and if there is no answer there would be a pre-recored message and if the account did answer our rep would be able to talk to whomever answered? Also, maybe something that could send out a text to our select accounts? Could you please email me which software we would need and an estimate of how much it would be? After the initial purchase of the software are there monthly costs or costs per call?

Yes. For making outbound calls, you can choose either Voicent BroadcastByPhone auto dialer or AgentDialer. Both can leave a pre-recorded message on answering machines or voice mail systems.

The difference is for live answer. With BroadcastByPhone, the system will play a pre-recorded message and ask the person to press a key to talk to agent. With AgentDialer, the system can immediately transfer the call to agent. For BroadcastByPhone, agent does not have to be sit in front of a computer. He or she can be anywhere since the call can be connected to a mobile phone. For AgentDialer, agent must sit in front of a computer since a live call transfer must be answered as soon as possible, otherwise the person on the phone may hang up the call.

We also have a product called BroadcastBySMS, which is an interactive text messaging software that utilizes your own text plan from your mobile company.

Pricing depends on the software configuration. For example, a single line BroadcastByPhone standard edition is priced at $299. For more pricing info, please refer to Voicent Online store.

After the initial purchase, there will be no monthly cost or fee from Voicent. However, you do need to pay your phone bill or texting bill to your phone company.

You can download the software and give it a try.