Call Customer Accounts Monthly

I am looking for a system that will help us make calls for us every month. Do you offer something that would call our account and if there is no answer there would be a pre-recored message and if the account did answer our rep would be able to talk to whomever answered? Also, maybe something that could send out a text to our select accounts? Could you please email me which software we would need and an estimate of how much it would be? After the initial purchase of the software are there monthly costs or costs per call?

Yes. For making outbound calls, you can choose either Voicent BroadcastByPhone auto dialer or AgentDialer. Both can leave a pre-recorded message on answering machines or voice mail systems.

The difference is for live answer. With BroadcastByPhone, the system will play a pre-recorded message and ask the person to press a key to talk to agent. With AgentDialer, the system can immediately transfer the call to agent. For BroadcastByPhone, agent does not have to be sit in front of a computer. He or she can be anywhere since the call can be connected to a mobile phone. For AgentDialer, agent must sit in front of a computer since a live call transfer must be answered as soon as possible, otherwise the person on the phone may hang up the call.

We also have a product called BroadcastBySMS, which is an interactive text messaging software that utilizes your own text plan from your mobile company.

Pricing depends on the software configuration. For example, a single line BroadcastByPhone standard edition is priced at $299. For more pricing info, please refer to Voicent Online store.

After the initial purchase, there will be no monthly cost or fee from Voicent. However, you do need to pay your phone bill or texting bill to your phone company.

You can download the software and give it a try.