My system says that there is no phone line connected. I am using skype with a headset on the computer. Please advise.
Please open Voicent Gateway, select Setup > Options > Skype, then select manual start mode.
Connect to Skype
Posted in Predictive Dialer, voip
Use Ipitomy IP phone system
I downloaded the “free” version of autodialer on my pc. I have a Ipitomy IP phone system using SIP trunks. How do I use/program these SIP trunks? How do I point to the Phone system?
It should be pretty easy. All you need to do is configure Voicent software as extensions of IP phone system, same way as you would configure a softphone like xlite.
Basically you need to get the SIP credentials for the extensions from your PBX admin, then use the information to configure Voicent Gateway (Setup > Options > SIP)
Sorry, i cannot find in setup where you are talking about. how do i set up this as an ext off the ipitomy? Where do I select SIP?
First, find the Voicent Gateway program icon. It is a green eyeball like icon located in the notification area of the Windows taskbar. Click on it to open the gateway program. You will then see the Setup main menu, from where you can select Options submenu, and the SIP tab.
In order to get the information to fill in the SIP credential, you need talk to your PBX admin or check its manual. Look for sections related to setup an extension for a softphone.
Thanks for getting back to me……there is no SIP tab in the setup – options. Is this because of the 6.5.2 version?
Yes. SIP support is only available in Release 7
Posted in Predictive Dialer, voip
Predictive Dialer CRM Integration
we downlowded your testversion software and like to buy the total version of the predictive dialer, but only if it is compatible with a CRM-tool. if it is possible, do we need an interfacecode (API) and how do we get it?
If you need to launch Voicent Agent dialer to call a particular telephone number, you can use the following command line:
adialer.exe -homedir agent-dialer-install-dir [-pd | -dial] -phoneno customer-phone-number -name customer-name
Specify -pd for predictive dialing mode, and -dial for semi-automatic mode.
If you want to call a large amount of customers, it is done through import and export. As long as you can export a CSV (comma separated values) file, you can import the file to Agent dialer.
The current Agent Dialer release offers the basic intergration method as shown above. We are going to provide more advanced integration in later releases. Please feel free to contact us for your suggestions and requirements.
Posted in Predictive Dialer