Voicent Complaint

I searched online try to see if there are reviews and complains about Voicent products. Most reviews are positive but i did find one complaint somewhere. How can I make sure I am getting the right product and service from Voicent?

Thanks for contacting us regarding your concerns. Voicent has been in business over 10 years, and over the years, we have thousands of customers large and small (To list a few, HP, British Telecom, and FEMA). We always try our best to bring you the best products and service while keep our prices affordable. In fact, most of our new businesses are from customer referrals.

We have very few customer complains. The one you see online is probably from someone who wanted a product upgrade for free – which we cannot do. Though we try to accommodate to our customers as much as possible, we have to draw the line somewhere.

We try to make our customer’s purchase decision as easy as possible and risk free:

Try before buy Download this free trial Software and test almost all features. There is no time limit for the trial version. (There will be a trial message for each phone call in this trial version)

Free email support for the current release Besides the free email support, we also have extensive product information online, such as product walkthrough, video demo, and knowledge base articles.

Paid Phone Support Our software is easy to use and most customers do not need phone support. But if you do want to talk to our support engineers, we have this options for you also.

The whole evaluation process is risk-free and stress-free. After you purchase the product, a license key will be issued to you to remove the trial message in the trial software. But the software is exactly the same as the one you evaluated.