Remote Agent Settings

Can’t see the options for accessing the agent pop up setting as described in the FAQ on the Remote AgentDialer. I am testing with the evaluation version. 7.6.2

The popup screen settings are set from Voicent RemoteAgent program, not from AgentDialer. Some settings like preset audio or preset notes are set from Voicent Gateway.

By default, the gateway will start RemoteAgent program in the background. However, you will not be able to change its settings (like audio device). To do so, you must start RemoteAgent program manually. Also, you can disable the one started by Voicent Gateway (gateway > setup > options > call transfer tab, “Do not show popup screen on this computer”)

Also, you can install the RemoteAgent program from the installer. Make sure you select Client programs from the first window of the installer program.