Select VOIP service for predictive dialer

I would like to purchase the Predictive Dialer, but before doing so, wanted to clarifya few questions: I plan on using Skype or something similar. I have heard that Skype only allows 50 calls per day for large outbound call volume. Should I instead select an SIP provider from your support list? Will this program allow me to make multiple calls at once, and speak to the first person to pick up?

Yes, the Skype daily limitation is 50 calls, after that you will be charged on a minute-by-minute basis. Even though your call volume is low, using SIP based VOIP service is a better choice. The reason is that you get a better audio quality and fast response for predictive dialing. Take a look at some of the articles here that explains why this is the case.

Yes, the program will allow you to use multiple calls. For our cal center customers, they routinely use about 100 lines per computer to predictive dialing or auto dialing. To allow simultaneous calls, you need to purchase Voicent product that support more than 1 line, and have a VOIP account (or multiple accounts) that have more than 1 channel.

For predictive dialing, whenever a call is answered by a live person, a popup screen will be shown an agent’s computer. Agent can then use a computer headset to talk to the customer. For more details, you can download the software and give it a try. The best place to start is the product walkthrough under the program Help menu.