Using Agent Dialer

Hello Support Team, I think i got the system completly setup. i am able to make outbound calls and the recepient hears the VoiceNT demo greeting but i have two questions

1) Does the demo system (Free version with no licensed purchaed) support the dial back number? when using the Voicent AgentDialer, it dials out and as a receiver i hear the demo greeting from VoiceNT but when i press 1 to talk to a caller nothing happens, is there something specific i need to do beside inputint the call back number into the VoiceNT gateway under setting

When you use Voicent Agent Dialer, semi-auto dialing mode, the system will call the number and make phone audio available to you after dialing. You do not have to press a key in order to talk to the person called. After the Voicent trial message is played, you should be able to talk using your computer headset.

The press a key feature is for Voicent BroadcastByPhone auto dialer. For auto dialer calls, the system will play your audio message, and if the person called wants to talk to you, he can press a key. The call then will be transferred to a computer or a telephone.

The main difference is that when using Agent Dialer, you must sit in front of a computer; while using BroadcastByPhone, you can be anywhere, just waiting a call to be transferred to your cell phone.

2) If i use the option for screen pop up on the agent’s computer, do all the computers have to be on the same network? and if they are, do i use an ip address to connect them to each other or what kind of instruction is avaible for that option?

If “same network” means the same local area network (LAN), then it is not required but recommended. LAN connection offers the most reliable connection and the audio quality will be better. But you can use Voicent RemoteAgent (popup screen) anywhere, as long as there is a connection. For example, you can work at home and the dialing computer is in your office. Remote access setup is a little complicated since it requires you open up ports on the routers you use. The details instruction is availble in the Enterprise Edition Setup Guide, You can access it from Windows Start Button > All Programs > Voicent.