Software only predictive dialer

I’m trying to set up 20 stations that can work off of a predictive dialer for an outbound campaign, and I need to know besides the 20 computers which we already have what else do we need to set up everything?

You also need 20 USB headsets so your agents can talk with your customers on the phone. There is no additional hardware requirement.

So, is the actual predictive dialer simply software that needs to be installed on each of these computers or do I need a predictive dialer machine. I have no phone system I will be doing this with regular analogue lines.

Yes, Voicent Agent Dialer is software only. There are two basic configurations you can consider: centralize and de-centralized.

Centralized Dialing

All the outbound dialing are done in one computer. Calls with live answer are transferred to an available agent. One advantage of this is that you only need to manage one single campaign call list. In this configuration, you need the dialing computer and the 20 computers for agents.

De-Centralized Dialing

Install Agent Dialer on each agent’s computer. Each agent needs his own dialing list.

So doing it this way I assume I’ll only need to purchase the software, load leads on each system, plug a phone line into the computer and from there it all works?

The best way to configure these computers and software is NOT use a physical phone line. This is especially true for Agent Dialer for predictive dialing (best audio quality and easiest operations for agents).

Method 1 You can directly sign up a VOIP phone service, such as callcentric or Skype Connect. So as long as the agent computers have internet access, the calls can be made from Voicent software to regular phones.

Method 2 The second choice is to see if you can use your PBX system directly through a data connection without physical phone lines. Most major PBX systems can do that now. All you need to do is to have the PBX set up extensions for IP phones (SIP extensions). Voicent software can connect to these SIP extensions directly.

You can download the software and give it a try. The software has a setup wizard to help you get the system configured.