Callcentric is a popular VOIP service used by many Voicent customers. It has been tested with Voicent software and it is known to work for both inbound and outbound applications.

Step 1: Sign up for a CallCentric VOIP account.

Step 2: Login to your callcentric account to get information for Voicent SIP configuration. On the top left corner, you should see Callcentric # listed. That is your SIP ID.

Starting from release 8, you can use the Phone Setup Wizard (Under the Setup menu) instead of Step 3 – Step 5.

Step 3: Enter the following information to Voicent Gateway (Setup > Options > SIP). Make sure to replace 17771234567 with your own SIP ID and user name. Also, the user name is the SIP ID, not your callcentric login name.

Step 4: Close the SIP account dialog window. Enter the STUN server name, enter stun.xten.com, which is a public stun server. You could also use server servers provided by your VOIP service provider.

Step 5: For inbound applications, please make sure you also do the following. Click on the Advanced… button from the SIP tab, and select “use local IP address“.

For Codec, use the default PCMU codec.

All the above steps are captured in this   Video Help: Setting Up VOIP for Voicent.

To make simultaneous calls using Voicent software, please see   Video Help: Make Simultaneous Calls using Voicent auto dialer and VOIP

Step 6: Login to your callcentric account again and change your calling plan. You can choose either Pay-per-call or monthly plan. You must purchase outbound call credit AND signup for a rate plan in order to call landline or cell phone. Please note, callcentric’s IP Freedom plan does not allow you to make calls to landline or cell phone.

Step 7: Open Voicent BroadcastByPhone program, enter your own phone number, and click Start Broadcast button. Click the Browse button to select the sample message, click OK button to start. Please make sure you enter the country code (1 for US and canada). For example, use 14081234567 instead of 4081234567.

Step 8: Receive calls: If you want to use Voicent for inbound calls, you will need to purchase a DID number. This number allows you to call your callcentric account using a regular phone. Setup Voicent application, like FlexPBX or IVR applications on Voicent Gateway, call your DID number, Voicent gateway should automatically answer the call, and interact with it using the application you specified.

Troubleshoot

I’ve downloaded Voicent new product release 7, but I’m having problems seting up my SIP account. Voicent Gateway doesn’t start and shows the message:

EVENT_CATEGORY_LINESTATE::REGISTER_FAILED::REGISTER_FAILED

I have a CallCentric SIP account, can you help me?

From the log file, it shows: : REGISTER_FAILED_NOT_AUTHORIZED

Looks like incorrect user name or password.

Tried to do a test broadcast and here’s the error.

Failed. Line occupied. SIP Error: 488 Not Acceptable Here

All settings seem to be correct. The Gateway connects and the SIP shows as registered on the Callcentric control page

If you are calling traditional landline or mobile phone, please make sure you are signed up for one of Callcentric’s rate plans.

Also, please make sure you are using the correct phone format:

1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).