Callcentric has been tested with Voicent software and it is known to work for both inbound and outbound applications.

Step 1: Sign up for a free CallCentric VOIP account.

Step 2: Login to your callcentric account to get information for Voicent SIP configuration. On the top left corner, you should see Callcentric # listed. That is your SIP ID.

Step 3: Enter the following information to Voicent Gateway (Setup > Options > SIP). Make sure to replace the SIP ID and user name with yours. Also, the user name is the SIP ID, not your callcentric login name.

For inbound applications, please make sure you also do the following. Click on the Advanced… button from the SIP tab, and select “use local IP address“.

For STUN server, you can use any public stun server like stun.xten.com.

The Codec used is PCMU

Step 4: Make test calls. You will need to purchase outbound call credit or signup for a monthly plan in order to call landline or cell phones.

Step 5: Receive calls: If you want to use Voicent for inbound calls, you will need to purchase a DID number. This number allows you to call your callcentric account using a regular phone. Setup Voicent application, like FlexPBX or IVR applications on Voicent Gateway, call your DID number, Voicent gateway should automatically answer the call, and interact with it using the application you specified.

I’ve downloaded Voicent new product release 7, but I’m having problems seting up my SIP account. Voicent Gateway doesn’t start and shows the message:

EVENT_CATEGORY_LINESTATE::REGISTER_FAILED::REGISTER_FAILED

I have a CallCentric SIP account, can you help me?

From the log file, it shows: : REGISTER_FAILED_NOT_AUTHORIZED

Looks like incorrect user name or password.

Tried to do a test broadcast and here’s the error.

Failed. Line occupied. SIP Error: 488 Not Acceptable Here

All settings seem to be correct. The Gateway connects and the SIP shows as registered on the Callcentric control page

If you are calling traditional landline or mobile phone, please make sure you are signed up for one of Callcentric’s rate plans.

Also, please make sure you are using the correct phone format:

1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).

This entry was posted on Tuesday, July 28th, 2009 at 5:27 am and is filed under Gateway, Installation, VOIP. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.