Calling phone number with extensions

I wanted to know how to utilize your software with an extension? For example, if I wanted to call (999) 999-9999 at extension 101 how would that be entered into the CRM data to accurately auto dial the customer and extension?

With normal outbound calling campaigns, this cannot be done. The reason is that the dialer will first detect whether a call is answered by a human or machine. If it is a machine, it will try to wait for the beep to lease a voice message (or skip the machine if no audio is defined for the campaign).

The software is actually capable of entering extension numbers after a call is connected. So for special situations, such as you know the target phone system you are calling, then you can use the automated dialer to handle extensions. For example, we have customers using our dialer (with IVR app to enter extension number) to test their own phone system. We have a couple of blog articles describe these special situations. But for general purpose, calling phone number with extensions will not work (they will be treated as machine, but won’t be able to leave a message).