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How to Stay in Compliance with the TCPA Regulations when Using Auto Dialers

Since the introduction of the Telephone Consumer Protection Act (TCPA) law, it is vital to understand that automated telephone dialing systems that play pre-recorded messages to consumers for sales purposes, especially to cell phones, are prohibited in the US by the TCPA law. In effect, auto dialing for sales and lead generations in the US have been subjected with major restrictions and deterred operations of some businesses.

Recent rules also allows phone companies to block robo calls without the consent of consumers. There are also more apps available to block robo calls.

Nevertheless, this should not hinder on how businesses can utilize the power of auto dialers and outbound calls. Hence, this guide runs down a number of effective ways on how businesses that require auto dealing services can stay compliant with the TCPA regulations.

1. Depending on the nature of your business, may it require marketing and sales automation, audio encoding, or phone surveys to name a few, a written consent may be required for telemarketing campaigns. These include messages that advertise or encourage customers to purchase your products. Otherwise, messages that aim to inform non-commercially fall under non-telemarketing campaigns. While it is not imperative for the latter, a written consent may be useful in many ways.

2. Create your consent forms as clear and comprehensible as possible to prevent from future liabilities. It is important that the consent forms states that it covers up to four years in effectivity. Make sure it coherently says that the consumer gives permission to receive any form of auto dialing communications. The consent form should primarily include the phone number which is agreed to be called, callees’ written/electronic signatures, a statement that states the potential clients are not required to give consent as a result of buying goods or services.

3. Requiring opt out mechanism is a must. The Federal Communications Commissions  has declared that consumers may revoke consent any time through any possible way. An instruction on how to stop receiving communications should be detailed. This covers how clients can unsubscribe, cancel, or stop any further communications possible.

Reminder: We at Voicent cannot in any way give out legal advices that concern call center software solutions. We strongly recommend that seeking legal assistance with full understanding of the federal and state laws is vitally important in protecting your business and steering clear of potential TCPA liabilities.

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